Moxy Bordeaux hôtel à Le tourisme sur la Côte Atlantique

Très cool la déco

Waren hier für eine Nacht auf der Durchreise. Das Zimmer war dem Preis mehr als angemessen und wir haben uns wohl gefühlt. Wir wurden auch freundlich empfangen und die Lobby sieht sehr einladend aus um dort morgens in Ruhe zu frühstücken. Wir würden wieder kommen ! wer spät kommt, kann von 22-9 Uhr kostenfrei vor der Tür parken, ansonsten gibt es in der direkten Umgebung Parkplätze auf der Straße.

J’ai super bien dormi, petit déjeuner sympa. L’hôtel est bien placé. Cependant j’ai beaucoup moins apprécié de payer 20€ pour mon chien. Je n'avais jamais payé aussi cher, d’autant plus que rien n’était prévu pour lui.

We stayed for one night with 2 children (I don't believe we're the target audience for the hotel!). We picked a room with a balcony which was great as the weather was fab and gave us an extension on our room- balconies are separated by a large planter so not private FYI. The room was a sofa bed one end and a king soze the other, narrow room so this is great if you're just doing one or 2 nights at most as no wardrobes just hangers on a walldrobe. Bathroom and loonwere separate which is always nice and perfectly adequate. Bedding was clean, room cushions (decorative) had markings but as at every hotel we just threw them on the floor. Bar in reception, some games and books very cool/chic looking place very spacious. Breakfast- Continental hot was only Scrambled eggs, beans and hash browns so…

Bardzo fajny hotel. Usytuowany w spokojnej okolicy, 7 m do tramwaju linii B, która w 20 min zawiezie nas na Stare Miasto. Mieliśmy pokój na 2 piętrze. Inni pisali, ze klima nie działa. Ponoć tylko na ostatnim piętrze. Na 2 działa bez zarzutu. Śniadania ( nie w moim stylu. Jajecznica z proszku-to czego nie znoszę w hotelach. Są jajka, z warzyw tylko sałata, ale jogurt kokosowy i owoce na plus. Obsługa bardzo uprzejma. Parking obok hotelu, koszt 24 euro za dobę. Hotel godny polecenia.

Cool interior design, clean rooms, a perfect location, close to the tram and to some fun places like Cité du Vin and Les Halles Bacalan, the food court. The breakfast is just acceptable, but the price of the hotel is definitely the best you can imagine. Be careful with the rooms facing the food court; they are super noisy.

A summarized version would be: not bad. Found parking near the street (out of hours), then had to move the car. Location is acceptable. Design is nice.

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The air conditioning in this hotel room does not work. Management has been asked for two days to correct the problem. It is 80° in this hotel room at 10 PM. You can’t even open the window more than 1 inch.

People at the reception are not prepared they're don't know what they promise and the day after they charged more. Bad behaviour bad customer service

Minha experiência foi péssima. O hotel não possui ar condicionado que funcione. Tem um aparelho com medição que nunca vi em lugar nenhum e que não funciona. Os funcionários são treinados a mostrar um quadro de instruções do ar condicionado no intuito de fazer entender que se trata de um sistema operacional diferente e que o hóspede não está sabendo lidar com isso. Tudo uma farsa. O ar não funciona e ponto. As janelas também não abrem. Eles tem a coragem, depois de muita reclamação e sem conseguir dormir, de oferecer um ventilador. Se me houvessem dito desde o início que não possuem ar condicionado, poderia ter procurado outra opção. Portanto, se você estiver em pleno verão e precisar descansar por uma noite para seguir longa viagem com a família e se estiver com um cão, fuja deste hotel.…

The rooms were comfortable, clean and in general super nice. They offered sparkling water and the breakfast was complete and tasty. Would definitely come back!

Magnifique !!

Small rooms, it feels cheap, the shampoo/shower gel dispensers were blocked in the bathroom… Too far away from the city center or train station, only positive point was the Halles nearby that had a great atmosphere for a bite and a drink

Chambre agréable, décoration tres sympathique. Accueil agréable Problème au petit déjeuner, pratiquement rien, viennoiserie pas assez cuite, plus de choix en salé ou en sucré. Très déçue par ce petit déjeuner

My family and I have stayed at Moxy Bordeaux before and always had a positive experience, which is why we chose to book again. Unfortunately, this time the handling of our date-change request has been extremely disappointing.We provided medical documentation for an urgent surgery, and the hotel agreed to move our reservation. Now, due to a new medical appointment for a traveler with reduced mobility, we requested to bring the stay forward by three days.The hotel does have availability for those dates — Booking clearly shows it — yet they refuse to make the change, even though we offered to pay for an additional night.We are not asking for a favor: we are asking for basic coherence and empathy in a medically justified situation. It is frustrating that a hotel that promotes flexibility and…

My family experienced a very serious medical emergency: my brother suffered a stroke and had to undergo urgent, life‑saving surgery. Because of this, we were unable to attend on the original date of our reservation, and the hotel allowed us to reschedule. Now, one of the travelers —who has a disability and reduced mobility— has received an unavoidable medical appointment at the public hospital on the night of our new stay. I requested to move the reservation three days earlier, with confirmed availability, yet the hotel refused to make the change. In such a serious and fully documented situation, I expected empathy and flexibility. Unfortunately, we received neither. Very disappointed with the treatment.

Totally opposite to the night shift who checked me in twice as friendly as it could get – the guy with mustache (at the reception 13:15 Aug 6th) nailed it at the point of demanding to pay the city tax while it had already been paid via the "third party booking system", not even wishing to look at my receipt and calling this "ridiculous". If a customer is a "waste of your time" – good luck with your hospitality career, my friend! 😘

Absolute disgrace - I need to cancel my trip to France due to the wildfires, and have asked the hotel to cancel or allow me to postpone my stay. They refused. As a loyal Marriott customer with status, that’s not the service I expect.

J'ai réservé un séjour du 3 au 7 août 2026. Face aux incendies historiques en Gironde (42 000 ha), à l'arrêté préfectoral interdisant toutes les activités touristiques/culturelles jusqu'au 8 août, et aux injonctions de la préfète demandant expressément aux touristes de ne pas venir, la direction de cet hôtel refuse catégoriquement tout remboursement ou avoir. Leur réponse écrite est d'une mauvaise foi dramatique : ils affirment que le séjour n'est « en rien empêché » sous prétexte qu'il n'y a pas d'incendie actif intra-muros à Bordeaux. Ils ignorent sciemment l'alerte maximale à la pollution aux particules fines (PM10) déclenchée par Atmo et les consignes de sécurité de l'ARS (obligation de calfeutrer les fenêtres et couper les ventilations). Vouloir contraindre des clients à venir respir…