Marty Hôtel Bordeaux, Tapestry Collection by Hilton à Le tourisme sur la Côte Atlantique

Dear John S, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location, our friendly team, and especially the excellent service from our night bartender. It’s fantastic to know that you’re already looking forward to returning. We also truly appreciate your feedback regarding the mobility ramp. We’re sorry for the inconvenience you experienced. Accessibility and guest comfort are very important to us, and we’ll make sure your comments are shared with the team so that everyone is confident in operating the ramp correctly and can assist guests whenever needed. We look forward to welcoming you back very soon! Best regards, Mélody - Marty Hotel Bordeaux - Tapestry Collection by Hilton

Dear Abdul, Thank you for taking the time to share your thoughtful review. We are delighted to hear that you enjoyed the unique artistic design and vibrant atmosphere of Marty Hotel, Tapestry Collection by Hilton. It is wonderful to know that the colors, textures, and distinctive features throughout the hotel made your stay memorable. We are also pleased that you appreciated your room and our convenient location within walking distance of the city's shops and restaurants. Regarding the room size, thank you for highlighting this for future travelers—many European hotels do offer more compact accommodations compared to what some international guests may be accustomed to. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in…

Dear Mariuz, Thank you for taking the time to share your feedback following your stay in Bordeaux. We are sorry to hear that your stay did not meet your expectations at all, and we would like to sincerely apologize. We are surprised to read such feedback, as we spoke with both you and your parents upon your departure, and you made no mention whatsoever of your dissatisfaction. Furthermore, we typically receive excellent feedback regarding the professionalism and kindness of our staff. Your comment regarding the staff’s attitude and their lack of politeness therefore comes as a great surprise to us. To clarify your comment and be completely transparent, we would like to remind you that we accommodated you at Marty Hotel following the wildfires in the Gironde region. Due to these fires, the…

Dear Julia, Thank you so much for your kind words ! We are delighted to hear that you had such a positive experience with our team. Your feedback means a lot to us, and we will make sure to share your compliments with our staff. We look forward to welcoming you again soon ! Best regards, Tijane Marty Hotel Bordeaux, Tapestry Collection by Hilton

Dear C.S, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated our newly updated property. We are sorry that our bar was already closed when you arrived. We understand that it can be disappointing after a long journey, and we hope you were able to enjoy the nearby restaurant and bar. We truly appreciate your comments and hope to have the pleasure of welcoming you back for another stay. Best regards, Tijane MartyHotel Bordeaux, Tapestry Collection by Hilton

Dear CS, Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such an enjoyable stay with us. Your kind words about Pauline mean a great deal. She is truly passionate about creating memorable experiences for our guests, and we're thrilled that her recommendations—especially for Bastille Day—helped make your trip so special! We will be sure to share your lovely feedback with her; it will make her day. It was a pleasure welcoming you to Marty Hotel, and we hope to have the opportunity to welcome you back on your next visit to Bordeaux. Until then, we wish you a fantastic rest of your vacation! Best regards, Mélody - Marty Hotel - Tapestry Collection by Hilton

Dear Elias, Thank you for your kind review! We’re delighted to hear that our front desk team made such a positive impression and was able to help make your stay enjoyable. We're also glad you appreciated our location, offering a quieter and more authentic side of Bordeaux while still being within easy reach of the city's main attractions. We hope to have the pleasure of welcoming you back on your next visit to Bordeaux! Best regards, Mélody - Marty Hotel - Tapestry Collection by Hilton

Dear Bill, I personally wish to thank you and your wife for your kindness during your holidays in Bordeaux. I am honored if I was able to help you both to have a pleasant stay. It was a real pleasure to have such guests as you, Again thanks a lot for your kind message, Warm regards, Jonathan - Reception team Marty Hotel -Tapestry Collection by Hilton

Dear Jordan, Thank you for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that you found your guest room clean, comfortable, and beautifully decorated, and that our team provided a warm welcome. It is great to know that our location suited your needs while visiting Bordeaux. We sincerely appreciate your high recommendation and look forward to welcoming you back for another memorable stay. Best regards, Jonathan - Front desk ​team Marty Hotel Bordeaux, Tapestry Collection by Hilton

Chère Amélie , Un grand merci d'avoir pris le temps de partager votre expérience. Nous sommes ravis d'apprendre que vous avez apprécié le confort et la propreté de votre chambre, ainsi que la qualité de nos équipements. Vos compliments à l'égard de notre équipe nous touchent particulièrement. Nous ne manquerons pas de les partager avec l'ensemble de nos collaborateurs, qui mettent tout en œuvre pour offrir un accueil chaleureux et un service attentif à chacun de nos hôtes. À très bientôt au sein de notre établissement ! Bien cordialement, Jonathan - La Réception Marty Hotel Bordeaux, Tapestry Collection by Hilton

Dear Astrid, Thank you so much for your kind review! We’re delighted to hear that you enjoyed our hotel and your room. It’s especially wonderful to know that our reception team made you feel welcome and provided helpful information during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon! Best regards, Mélody - Marty Hotel - Tapestry Collection by Hilton

Cher Manu, Nous vous remercions pour d'avoir pris le temps de nous donner votre retour si détaillé suite à votre séjour à l'hôtel Marty ! Nous sommes ravis que ce moment passé avec nous ait répondu à vos attentes et nous ne manquerons pas de transmettre vos compliments à notre équipe. En effet notre localisation dans le quartier de Meriadeck, à seulement 10 min du coeur de Bordeaux, est un atout pour la découverte de notre belle cité et l'arrivée de la ligne F depuis la fin d'année dernière rends les déplacements encore plus simple. Nous serons heureux de vous accueillir à nouveau lors de votre prochain séjour à Bordeaux et vous souhaitons une excellente fin de journée. Cordialement, Céline Marty Hotel Bordeaux, Tapestry Collection by Hilton

Chère Marine, Merci beaucoup pour votre retour si positif ! Nous sommes ravis d’apprendre que vous avez apprécié l’accueil, le service ainsi que le confort de votre séjour. Toute notre équipe met un point d’honneur à offrir la meilleure expérience possible à nos clients, et votre recommandation est une belle récompense pour notre travail. Au plaisir de vous accueillir de nouveau très prochainement pour un autre excellent moment parmi nous ! Bien cordialement, Mélody - Marty Hotel, Tapestry Collection by Hilton

Dear Nicole, Thank you for taking the time to share your feedback on your stay with us. We are sorry to learn that your stay did not meet your expectations and that you experienced discomfort during your time with us. Following your concerns regarding the room temperature, our team investigated the matter during your stay. Our Accommodation Manager personally reviewed the temperature data from your room, as well as from several other guest rooms for comparison, and shared these findings with you directly. These checks confirmed that the air conditioning system was operating correctly and maintaining temperatures within its intended operating range (22°C). As part of our commitment to responsible hospitality and our Green Key certification, our air conditioning system operates within a con…

Dear Ross, Thank you for taking the time to leave such a positive feedback and for choosing the Marty Hotel for your stay in Bordeaux. We are delighted to hear that you liked your room and the friendliness of our staff. We will share your comments with our team. Hoping to welcome you for your next stay in Bordeaux. Best regards, Ayana Marty Hotel Bordeaux - Tapestry Collection by Hilton

Dear Lauren, Thank you very much for sharing such a wonderful review following your recent stay with us. We are delighted to learn that your experience was so memorable and that you particularly appreciated the design and atmosphere of our hotel. Your kind words regarding our team mean a great deal to us. Providing warm, attentive, and personalized service is at the heart of what we do, and we will be pleased to share your compliments with all our colleagues. Thank you once again for your recommendation and for choosing our hotel. We truly appreciate your trust and look forward to welcoming you back for another exceptional stay in the near future. Warm regards, The Front Desk team, Marty Hotel Bordeaux - Tapestry Collection by Hilton

Cher Eddrou, Nous vous remercions d'avoir pris le temps de laisser un avis à notre établissement. Cependant après recherche dans notre base de données clients, nous sommes étonnés de votre commentaire, puisqu'il semblerait que vous n'avez jamais séjourné dans notre hôtel. Nous serions ravis de vous accueillir dans notre établissement si vous souhaitez séjourner à Bordeaux. Cordialement, Ayana Marty Hotel Bordeaux - Tapestry Collection

Dear Jim, Thank you so much for your wonderful review. We are delighted to hear that you and your wife enjoyed your three-night stay with us and that you found the room, location, and overall experience to be exceptional. Your kind words about our team mean a great deal to us. Providing genuine, attentive hospitality is at the heart of what we do, and it is incredibly rewarding to know that our staff made such a positive impression on your stay. It is an honor to know that you consider us your preferred address in Bordeaux. We look forward to welcoming you both back on your next visit and creating another memorable experience. Warm regards, Ayana Marty Hotel Bordeaux, Tapestry Collection by Hilton

Dear Cynthia, Thank you for taking the time to share your feedback following your stay at the Marty Hotel. First of all, I would like to apologize again for the issues you encountered with the cleaning of your room. I spoke with our housekeeping manager as soon as I learned of the issues with the bath linens in your room. To demonstrate just how important guest satisfaction is to us, I asked to my team to offer you complimentary wine at the bar during your stay, for a total of 6 glasses. You had initially booked a Queen room for your stay. Following your dissatisfaction upon arrival regarding the size of the room and the storage space, we therefore upgraded you to a higher room category at no additional cost. You were able to enjoy a King Deluxe room with a terrace during your 4 nights at…

Dear Hüseyin, Thank you for taking the time to share your feedback following your stay at the Marty Hotel in Bordeaux. We are sorry to hear that you found the room smaller than expected. As our hotel is located in the centre of Bordeaux, some of our standard rooms are smaller. For guests seeking additional space and comfort, we also offer superior room categories with larger layouts. We appreciate your comments and hope to have the pleasure of welcoming you again on your next visit to Bordeaux. Regards, Marcel, Marty Hotel Bordeaux, Tapestry Collection by Hilton